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Today we meet Larissa Gerhard, Marketing Specialist at Too Good To Go Switzerland. As a purpose-driven business, we are pleased to put the spotlight on other businesses with purpose at their core – like Too Good To Go, a movement against food waste. With their free app they connect users with delicious unsold food from bakeries, hotels, restaurants, supermarkets and other food businesses. Read on to learn more about the harmful effects of food waste on our environment and how hotels and other businesses can reduce their impact by saving their food.

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MAp meets Larissa Gerhard, Marketing Specialist at Too Good To Go Switzerland
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Too Good To Go - MA people MAP Boutique Consultancy
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Dear Larissa, thank you so much for taking the time for this MA people meets. To begin with: can you please let us and our readers know what the driving purpose of Too Good To Go is and how it all started?

We dream of a planet with no food waste. Hence, our mission is to inspire and empower everyone to take action against food waste, together. Back in 2015, five students in Denmark founded Too Good To Go and saved their first meal in Copenhagen. Today, Too Good To Go is the world's number 1 app for fighting food waste and present in 14 European countries and soon in the USA. The adventure of Too Good To Go in Switzerland began in June 2018. As of June 30, 2020, the Too Good To Go app in Switzerland has accumulated more than twice as many registered users and companies as in the previous year. Together they saved over 1.3 million meals in Switzerland, cumulatively almost four times the number of the previous year.

We need to rediscover our respect for food, and the resources that went into producing it -
the land, water, and labour.
via @weareMApeople


Can you tell our readers a bit more about food waste? Any facts most people just don’t know about?

There is food lost or wasted all along the supply chain from farm to fork. And it’s not just the food itself that goes to waste, it’s all the resources that went into making it, from water to land and labour. When wasted, food has a harmful effect on the environment - it’s responsible for 8% of the global greenhouse gas emissions! We need to rediscover our respect for food, and the resources that went into producing it - the land, water, and labour.

The food waste that we deal with here at Too Good To Go is all the delicious, perfectly edible food that stores, hotels and restaurants have to throw out at the end of the day. This can range from bakeries that need to bake freshly everyday to supermarkets that have groceries that weren’t sold and hotels or restaurants that didn’t sell all the food they had catered for that day. Our job is to be sure that no food is wasted.

Many of our readers are hoteliers, working in hospitality businesses or for innovative brands: HOW can they make their contribution to reduce food waste? What are your main tips?

Hotels constantly face challenges in forecasting the often unpredictable demand. This can lead to massive amounts of food being wasted, when kitchens over-produce and buffets overfill. In general, we advise to avoid over-ordering and overstocking as well as over-preparation, overfilled buffets and incorrect and oversized portions.

Other than that it is advisable to prepare residues, repurpose ingredients and allow customers to take home their own leftovers. One answer can be to safely repurpose these leftovers near the end of the shift and generate revenue from new potential customers through the Too Good To Go app. Everyday the users of our app save delicious food from more than 1,300 hotels across Europe.

Besides Too Good To Go: are there any other businesses or organisations that can support our readers in becoming more sustainable and making a positive impact? 

Of course, there is more than one organisation using business as a force for good. Amongst other things, Too Good To Go is featured as a Europe-wide solution by “Zero Waste Europe”, a movement of communities, local leaders, businesses, experts, influencers and other “change agents” working towards the vision of eliminating waste in our society.

We at MA people are specialised in crafting innovative hotel concepts and brands: what makes a hotel experience a truly outstanding one for you personally? 

For me personally, it is extremely important that the hotel is authentic and offers a complete package. This means that the hotel concept is not only based on the needs of the guests, but also takes into account and respects sustainability and the environment in which the hotel is located. As a hotel guest it gives me the great feeling that the hotel is making an effort to contribute to a sustainable planet. For example an intelligent water and energy supply system, recycled raw materials or the consideration of local businesses for the purchase of food. This naturally includes fighting food waste.

About Too Good To Go:

More than one-third of all food produced worldwide is thrown away. Convinced that all food that is produced should also be consumed, the Danish company Too Good To Go has been fighting against food waste since 2016 with its app. The free app connects users with bakeries, hotels, restaurants, supermarkets and other food businesses. Users can see in the app which businesses nearby offer surplus food, save it at a reduced price and pick up “Magic Bags” at a specified time. Users get delicious meals at a great price, businesses reach new customers and recover sunk costs, and the planet has less wasted food to deal with - it’s a win-win-win. The movement is currently active in 14 European countries and was launched in Switzerland in the summer of 2018. Over 48,000 businesses are already on the platform, over 2,700 of them in Switzerland. More about Too Good To Go at https://toogoodtogo.ch. Beyond the app, Too Good To Go has introduced the label "often good after" for products with best-before dates together with various producers to make the difference between expiration dates clear. Find out more HERE.

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Today we are more than excited to meet Dagny Thurmann-Moe – Creative Executive, Colour Designer and Consultant of Koi Farge Studio, Oslo. Dagny is one of Norway’s foremost colour designers and in 2014, she has started the Koi Colour Studio with the goal of being able to offer targeted colour consultation for both public and private clients.

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MAp meets Dagny Thurmann-Moe, Creative Executive of Koi Farge Studio, Oslo
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Dear Dagny, thank you so much for taking the time for this MA people meets. To begin with: when and how have you discovered your love for colours? And how did a profession develop out of this passion?

We could reverse the question; When did you stop loving colours? The fact is, we’re all born with a strong relationship with colours. If you talk to any child under the age of 10, they will give you vivid explanations of each colour and they have a complex understanding of their effect on us. I gues what happened with me, was that I never stopped. The interest just grew, and from the age of 16 I started reading every book, research and study I could get my hands on. I was interested in a wide perspective – how we used colours in different aspects of our lives; interiors, architecture, institutions, the car park and clothes. What feelings and associations did we have with different types of colours and why? How did they affect our wellbeing? I started studying something completely different at the University of Oslo, as colours were not an option, I ended up choosing pedagogy, sociology and informatics. My first career was in recruitment and business management. It lasted for 10 years. In 2007 I started a blog about Scandinavian style from a maximalistic perspective, and colour was an important part of it. Because of that blog, I was headhunted for the role as Creative Director for a Norwegian paint/home improvement retail chain, where I worked on developing interior and exterior paint colours and collections, colour forecasting, inspiration images and folders. After 4 years there, I started my own colour studio – where we work on developing colour concepts, palettes and strategies for architecture, interiors and products.

The biggest challenge with hospitality at the moment is
'same shit,
same wrapping'.
@DagnyThurmann-Moe
via @weareMApeople


In 2017 you have published the book “Colour to the People!”. Can you please share with our readers why we should all use colour in a more targeted way?

I often say that only shallow people disregard the value of aesthetics. How our surroundings affect our daily lives have more or less been ignored for decades, and with my book, I wanted to visualize and explain why it is so important to have the end users in mind when we develop spaces – and that colour is a factor that cannot be ignored, just like other factors like daylight, greenery and materials. I also photoshopped colours onto contemporary architecture, which had a great effect on the readers.

Many of our readers are hoteliers, working in hospitality businesses: HOW can they bring more colour into the hotel?

How is the right question, but the answer is that it depends on your target customers, location and identity. The biggest challenge with hospitality at the moment is “same shit, same wrapping”. Don’t leave colour and material choices to choice by accident, but have a plan in what you want to communicate, what type of feeling the spaces should give and don’t be afraid to make some decisions that are outside of your comfort zone. A good use of colour is not necessarily lots of colours. It depends on the clientele.

How would you describe the hotel landscape in Norway, did any recent hotel developments catch your attention?

We have the “same shit, same wrapping” situation here as well. There’s not really anything that I haven’t seen before. I’m excited to see how Sommero Hotel will turn out when it opens.

We at MA people are specialised in crafting innovative hotel concepts and brands: what makes a hotel experience a truly outstanding one for you personally?

A strong and confident concept, that can be an experience in itself with great food and excellent service is what matters to me the most, and will make me a loyal customer and ambassador. I also appreciate it when the décor can be a mix of old and new. When everything is new, it gives the spaces kind of a catalogue feel, which I find a bit uninteresting.

About Dagny:
Dagny is one of Norway’s foremost colour designers and has over ten years of experience in the field. In 2014, she started Koi Colour Studio (formerly Dagny Colour Studio), with the goal of being able to offer tar- geted colour consultation for both public and private clients. Dag- ny is a driving force for increasing awareness about the targeted use of colour, and in 2017 she published the book Farger til folket! (Co- lour to the People!) with Cappelen Damm, a book about why and how we should use colour in a more tar- geted way in architecture, interi- ors, public spaces, fashion and car parks. The book is published in four countries. She is a well-known face in the media and often comments on colour use, trends and the value of the proper use of colour in archi- tecture, interiors and fashion.

Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy
Colour to the people! MA people MAP Boutique Consultancy

Photos 1 to 4: Porsche Norway’s head offices
Colour design: KOI colour studio, Interior architect: Kubik interiørarkitekter, Photographer: Einar Aslaksen

Photos 5 to 8: Oslo 1840s apartment
Colour design: KOI colour studio, Photographer: Margaret de Lange, Stylist: Kirsten Visdal, Client: Pure&Original paint

Photos 9 to 11: Oslo 1930s modernist villa
Colour design: KOI colour studio, Photographer: Margaret de Lange, Stylist: Kirsten Visdal, Client: Pure&Original paint

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Empowering a city hotel brand for global success.

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MAP Hotel Zypern - MAp Boutique Consultancy MAp
Location
Cyprus
Timeline
2020 - ongoing
Type
Smart design hotel concept + brand
Purpose
To empower people to live their best lives
# of Rooms
30 rooms
# of Stars
4*
Tag it
#MAPhotel #EmpoweredByMAP #HotelBranding #HotelConcept
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MApping out MAP Hotel

Destination

Destination

  • Compelling hotel brand that can be scaled internationally
  • Emotional storytelling hook that connects with MAP Hotel’s target audience and emphasises sustainability
  • Strong positioning and differentiation in the market along hotel’s USPs
  • Insights and guidance on how to translate the hotel concept into operations
  • Defined sales + marketing activities and direction on how team can effectively execute

MAP Hotel

RoadMAp

MAP Hotel

#EmpoweredByMAP

The MAP Hotel is not a destination, it's a pitstop. A place where clients recharge, get empowered and then go out into the world to make shi(f)t happen.

Thank you, Marios, for your trust during challenging times, and we can't wait to continue to empower more people to live their best lives.

A wonderful new boutique hotel in the
centre of Nicosia.

Everything you need to make you feel like at home.

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Creating a game-changing resort concept for
the NEW Maldives.

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Kandima Maldives MA people MAP Boutique Consultancy
Location
Republic of Maldives
Timeline
2014 - 2018
Type
Lifestyle resort
Purpose
To change the game
# of Rooms
272 rooms, 10 FnB outlets
# of Stars
5*
Tag it
#MyKindOfPlace #OhSoKool #AnythingButOrdinary #ResortConcept #ResortBranding
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Welcome to the NEW Maldives!

Destination

Destination

  • Resort concept that stands out from the sea of premium resorts in the Maldivian market
  • Unique and playful resort brand identity and insights on brand activation
  • Clear guidance for sales + marketing team on sales + marketing activities
  • High-quality agency partners to help with execution of work
  • Incorporation of latest trends and innovations

 

Awards + Accolades

  • Member of HIP HOTELS
  • Agoda – Gold Circle Award
  • Luxury Lifestyle Magazine Readers’ Travel Awards 2019 – Runner-up: The Best Hotel In Asia category
  • South Asian Travel Awards 2019 – Leading F&B Resort - Maldives
  • Maldives Travel Awards 2019 – Leading Designer Resort
  • 2018 World Luxury Restaurant Awards – Smoked Restaurant - Indian Ocean Top Luxury Steakhouse
  • 2018 World Luxury Restaurant Awards – Sea Dragon Restaurant - Indian Ocean Top Chinese Cuisine Restaurant
  • LUX Global Excellence Awards 2018 – Best Luxury Holiday Resort – Maldives
  • LUX Global Excellence Awards 2018 – LUX Customers Choice Award 2018 – Maldives
  • LUX Global Excellence Awards 2018 – Best Authentic Fine Dining Asian Restaurant 2018 - Sea Dragon Asian Restaurant
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Kandima Maldives

#OhSoKool

THANK YOU and shukkuryia to our innovative client for letting us travel for more than four years together, from the starting point to this exciting destination as the leader of the NEW Maldives. And congratulations to the koolest people - the K'team - for continuing to change the game and to stand out in a market that gets more crowded and competitive by the day.

Ah, the Maldives: it’s all white sands, blue seas and honeymooners enjoying their first moments of wedded bliss on that ultra-lazy dream holiday, right?

Well, not at Kandima Maldives, a resort hell-bent on changing the status quo.

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We create hotel marketing strategies and implement hotel marketing activities that turn a strong concept into demand, direct bookings and long-term brand strength and recognition. 

With focus and clarity, designed for real-world execution. 

Certified B Corporation. Since 2014. Boutique hotel specialists. Strategy, sales and launch support.

Untertitel
We map out strategic marketing for hotels that turns positioning into presence and bookings.
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Book a discovery call
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Proof in practice

Hotel marketing, implemented for success

Great marketing is visible. Explore projects that show what focus, clarity and a coherent go-to-market plan look like in the real world.

Effective hotel marketing is what sets you apart

It positions you clearly in the market, identifies your target guests as well as how you can reach them in the most efficient and effective way.

Marketing only works when the offer is clear and the path to booking is simple

When priorities are unclear, marketing becomes noise, teams become reactive, and distribution costs quietly rise.

Common patterns we see:

  • Too many channels, too little focus
  • Inconsistent messaging across website, booking journey and campaigns
  • Reliance on third parties instead of a strong direct booking path
  • Content that looks good but does not convert
  • A small team carrying a plan that was never designed for small teams

Our solution, and why it is unique

A hotel can be excellent and still underperform in the market. A hotel is not chosen because it is good. It is chosen because the right guests understand it quickly, trust it, and can book it with confidence.

Our solution is different. We build a strategy-led marketing system with clear priorities, a realistic channel mix, and an action plan that the team can run. So growth does not depend on guesswork.

Who is this hotel marketing service for?

Our hotel marketing services are for:
 

  • Independent and boutique hotels that want clarity, focus and measurable growth
  • Hotels with a strong product that need stronger market visibility and conversion
  • Teams that want a plan, tools and coaching, not more complexity
  • New hotels preparing a launch, relaunch, or repositioning

What hotels get from a MAp hotel marketing mandate

A strategy-led marketing roadmap, built for execution. Deliverables typically include:
 

  • Marketing and sales baseline, what works, what does not, what is missing
  • Target guest and buyer personas, decision triggers and barriers
  • A focused channel mix designed for team capacity and seasonality
  • A content and offer system, what to say, when to say it, and why it converts
  • A direct booking path review, from discovery to booking confidence
  • A marketing action plan, including templates, rhythms and responsibilities
  • Team coaching and alignment, so the plan is actually implemented

Why a clear hotel marketing plan pays off

Outcomes hotels can expect:
 

  • Clear priorities and faster decision-making
  • Stronger conversion across key guest touchpoints
  • Better balance between direct and third-party distribution
  • A marketing system that can be run in-house, without constant firefighting

RoadMAp to to hotel marketing that performs

  • PHASE 1: Diagnose and focus. We review the current state, identify the highest-leverage gaps, and set priorities that fit the team and the business.
  • PHASE 2: Build the system. We define the channel mix, messaging and content structure, then map it into a clear plan with owners and timelines.
  • PHASE 3: Activate and coach. We align the team, introduce tools and templates, and support implementation so momentum builds.

Hotel marketing strategy and optimisation

We review what is working, what is missing, and build a focused marketing system the team can run.

Outcome: Clear priorities, consistent visibility, stronger conversion.

Direct bookings and distribution strategy

We strengthen the direct booking path and the distribution mix, so the hotel is easier to find, trust, and book.

Outcome: Higher direct share, lower distribution cost pressure, healthier profitability.

Hotel launch and pre-opening support

You never get a second chance to make a first impression. We build the go-to-market roadmap, messaging, and launch sequence so the hotel opens with clarity and booking momentum.

Outcome: A stronger first season, fewer last-minute compromises, and a launch the team can execute with confidence.

Marketing coaching

For hotels that want guided implementation, the Hotel Marketing Accelerator is our structured coaching programme.

Outcome: Faster execution, confident team, a repeatable monthly rhythm.

Discover the Hotel Marketing Accelerator programme.

Hotel Marketing

What is hotel marketing for independent and boutique hotels?

Hotel marketing is the strategy and system that makes the right guests choose your hotel, book with confidence and come back. It connects positioning, product, pricing, distribution and communication into one clear plan, so visibility turns into desirability and revenue.

What are the best strategies for hotel marketing?

The best hotel marketing strategy starts with clarity on who your ideal guests are, why they choose you, and what they need to believe before booking. From there we build a focused channel mix across owned channels, partners, earned visibility and paid reach, then install a repeatable rhythm your team can execute and measure.

What does a hotel marketing audit or hotel marketing check include?

A hotel marketing audit, also called a hotel marketing check, shows where potential is being left on the table. We review your positioning and offers, target guests, channel mix, content, distribution, and the direct booking path including the booking journey. The outcome is clear priorities and an action plan your team can implement, with responsibilities and a routine that can be sustained.

How can MAp support my hotel with hotel marketing services?

We start with a hotel marketing check, then build a clear roadmap and action plan that maps out priorities, timing, responsibilities and success metrics. We equip your team with practical tools such as templates, checklists and content systems, and guide implementation so progress becomes consistent, not seasonal.

How can hotel marketing increase direct bookings?

Direct bookings grow when your story is sharp, your proof is visible, and the path to reserve is effortless. We align what your hotel stands for with what guests search for, tighten the website journey, strengthen content and distribution choices, and focus your effort on the channels that raise direct share over time.

What is the difference between hotel marketing and hotel communication?

Hotel communication is how messages are conveyed externally and internally, whether the goal is sales, culture or clarity. Hotel marketing is the strategic system that drives commercial performance, from defining the offer and pricing to choosing channels and turning interest into bookings. Communication is one part of executing a hotel marketing strategy.

What does hotel launch marketing and pre-opening support include?

You never get a second chance to make a first impression. We build a launch plan that makes your opening feel intentional and memorable, with a clear go-to-market story, priority audiences, channel sequence, content plan and booking path. The outcome is a coordinated opening that creates momentum, not noise.

Are you a hotel marketing agency?

We are a strategic, creative-led boutique consultancy that maps out hotel marketing systems for long-term success. If you need operational execution such as campaign management, production or channel operations, we can recommend best-fit specialists while MAp remains the strategic lead to protect focus, quality and results.

We already have a marketing department. How can you help us?

We strengthen what is already there by giving your team clarity, structure and cadence. We align everyone on the strategy, install an action plan and practical tools, and coach implementation so marketing becomes more consistent, measurable and effective.

What is the Hotel Marketing Accelerator?

The Hotel Marketing Accelerator is our structured coaching programme that helps hotels move from audit to strategy to a consistent marketing rhythm. It is designed to build capability inside the team with proven playbooks, templates and guided checkpoints, so results continue after the programme ends.

Discover the Marketing Accelerator programme.

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We build purpose-driven hotel brands rooted in strategy and expressed with signature style. Beautiful on the outside, powerful on the inside, and sustainable at the core.

Brands that your team can live, your guests can love and your partners can champion.

Certified B Corporation. Since 2014. Internationally recognised, award-winning hotel brands, built for real-world implementation.

Untertitel
We build and design hotel brands with clear brand strategy, an authentic voice and a stylish identity.
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Book a discovery call
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Proof in practice

Our hotel brands, standing out on the global MAp

We translate brand strategy into a consistent guest experience across identity, language and touchpoints. Explore hotel projects that show what strong hotel branding looks like in the real world.

A strong hotel brand is not decoration. It is direction.

We define your brand strategy and positioning, shape a distinctive voice, and design a signature identity that turns character into recognition and bookings.

Too many hotel brands look premium, but still blend in

Without a clear hotel brand strategy, positioning and activation, the story shifts between channels, touchpoints drift, and hotel performance stays below potential.
 

  • Lookalike positioning and generic claims, with no sharp point of difference
  • A visual identity refresh without foundations, so the hotel still feels interchangeable
  • Inconsistent tone of voice across website, sales and guest touchpoints
  • Brand guidelines that exist, but do not guide daily decisions
  • Partners working in silos, so consistency breaks across key touchpoints
  • Sustainability messaging that becomes vague or quiet because proof is not structured

Our solution, and why it is unique

We start where most providers do not. We begin with purpose and strategy, then shape identity, voice and activation so brand and operations reinforce each other.
 

  • Purpose at the centre, people in focus, planet in scope
  • Strategy first, then design, clarity that travels across every touchpoint
  • Signature style that elevates perception and price, never style for style’s sake
  • Sustainability that is credible and communicable, not cosmetic
  • Global calibre with boutique care, personal guidance you can call and count on

What you get

A Hotel Brand Playbook, built around positioning, people, plot and activation: 
 

  • Positioning: A sharp point of difference, brand promise and unique selling points, so the hotel is easy to choose and decisions stay consistent.
  • People: A defined target guest and team culture, so the brand attracts the right people, guests and employees alike, and sets experience principles your team can deliver.
  • Plot: A distinctive story and brand pillars that create emotional connection, translated into key messages and signature moments guests remember.
  • Activation: A clear plan for how the brand lives across touchpoints, teams and partners, with proof-led sustainability communication. It becomes the base for tone of voice, storytelling, graphic design and implementation.

Why hotel branding pays off

A clearly defined hotel brand helps a hotel to:
 

  • Build recognition and trust faster
  • Create preference and reduce price pressure
  • Align owners, teams and partners around one direction
  • Deliver a coherent guest experience across every touchpoint
  • Improve website clarity and conversion because the message holds
  • Protect credibility by linking sustainability communication to proof
  • Attract the right guests and the right people to work with and for the hotel
  • Scale marketing and content creation with less friction and more consistency

Hotels with strong brands are more likely to sustain premium positioning, communicate with confidence and build loyal communities.

RoadMAp to a distinctive hotel brand

#stepbystep

1. Discovery

We MAp the current brand reality – what guests love today, what feels unclear, and what the hotel should become next. We look at your target guests, your competitors, and what is already true and provable, so the brand can be credible and distinctive.

Outcome: a clear brand direction – who the brand is for, what it stands for, what makes it different, and the decision rules we will use for voice, design and rollout.

2. Brand development

No one-size-fits-all. Every MAp hotel brand is handcrafted and bespoke, built to do good, look good and sell well.

Outcome: a complete brand playbook with clear positioning, defined target guests, a distinctive story and an activation plan – ready to turn into tone of voice, storytelling and the full visual identity design.

3. Activation and implementation support

Brands only matter when they land in the real world and are delivered consistently. We support rollout, partner alignment and training so the brand becomes consistent across touchpoints and teams.

Outcome: momentum, alignment and a brand that is fully rolled out and used confidently – by your team and your partners – consistently across the website, guest touchpoints and daily operations.

Hotel Branding

What is a hotel brand?

A hotel brand is the distinct identity a hotel represents in the minds of guests and stakeholders. It brings together hotel brand strategy, brand identity and experience cues, including visual identity, verbal identity and where relevant sensory branding.

What is your approach to hotel and hospitality branding?

We start by clarifying purpose, ambition and what makes the hotel worth choosing. We then define positioning, voice and identity as one coherent system, guided by hospitality expertise and an evidence-led sustainability lens, so the brand is distinctive, credible and implementable.

What is the difference between a hotel concept and hotel brand?

A hotel concept is the holistic foundation of the hotel venture. Hotel branding translates that foundation into recognition and consistency, through positioning, voice, identity and touchpoints.

How will we work together if we choose to develop a hotel brand with you?

We build the brand collaboratively. We begin with a kick-off workshop, on-site or online. We then work through structured feedback loops during strategy and design, followed by training support and partner alignment. We stay close through rollout to protect consistency.

What is a sustainable hotel brand?

A sustainable hotel brand is a brand where sustainability is central to the story, the positioning and the identity system. For it to be credible, sustainability must be implemented in operations first, then communicated with proof and specificity.

Discover our sustainability platform.

Why do we need a hotel brand, and does it really pay off?

A clear hotel brand builds recognition and trust, improves consistency across touchpoints and helps guests understand why the hotel is different. This supports direct performance, rate confidence and long-term loyalty because the hotel becomes easier to choose and easier to recommend.

What do we get when developing a hotel brand with you?

We deliver a Hotel Brand Playbook that captures positioning, voice and identity direction, ready to share with teams and partners. Where useful, we also support rollout priorities and training so the brand is implemented consistently.

How long does a hotel branding collaboration take?

Timing depends on scope, complexity and stakeholder availability. We define scope, milestones and decision points at kick-off to keep progress focused and efficient.

Can you collaborate with our architect, designer, or agency?

Yes. The Hotel Brand Playbook becomes the shared briefing foundation that keeps partners aligned and decisions consistent.

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Our team is made up of seasoned hospitality and branding professionals as well as creatives from all over the MAp, so we infuse our solutions with many years’ worth of operational knowledge and diverse expertise to deliver expert insights and significant value.

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We are committed to crafting outstanding and sustainable hotels and hospitality brands that make a lasting impact
People Title
Nice to meet you*
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We are concept and brand creators, strategy developers, experts in marketing and branding, women-powered, sustainability champions, connoisseurs of style and creativity, innovators, hands-on problem solvers, and above all, unshakable optimists.

Team-Member
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MA people MAp Boutique Consultancy - Magdalena Rungaldier
Name
MAGDALENA RUNGALDIER
Position
Principal
Phone
Email
magdalena@MAp-consultancy.com
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Vast experience in hospitality, marketing and in strategically developing brands and businesses. Passionate about people (and pineapples). Strong believer in moving businesses beyond profit to purpose and resilience.
#Onwards

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MA people MAp Boutique Consultancy - Kelsi Kennedy
Name
KELSI KENNEDY
Position
Consultant, Strategist
Email
kelsi@MAp-consultancy.com
Hovertext

Experienced strategist. Ability to uncover and go after opportunities for success no matter the challenges. Motivated by good books, great podcasts, and the goal of creating concepts and brands that are rooted in innovation, creativity and sustainability.
#Dothedamnthing

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MAp Boutique Consultancy Lisa Flora Buchauer
Name
Lisa Flora Buchauer
Position
Consultant, Sustainability
Email
lisa-flora@Map-consultancy.com
Hovertext

Creative team player, with a lot of attention to detail. A refreshing blend of expertise in sustainability and tourism, as well as social awareness. Delights particularly in great aha-moments by changing perspectives and is enthusiastic about sun-coloured mountain peaks.
#MAkeanimpact

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MA people MAp Boutique Consultancy
Name
SIBYLLE HUBER
Position
Strategist, Designer
Email
now@or-never.com
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Qualified media designer. Eye for style and creativity that leads to beautiful brands that make a big splash. Loves good food as well as to take projects from start all the way through to completion. Partner at or never.
#Imagine

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MA people, YOUR people - MA people MAp Boutique Consultancy
Name
ELISABETH ASTER
Position
Designer, Typography
Email
onwards@MAp-consultancy.com
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Graphic designer and Bergkind extraordinaire. Passionate about beautifully-crafted typefaces and simplistic yet fascinating designs. Applies her talent to translate concepts and ideas into breathtaking visuals.
#Indubioprosecco

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MA people MAp Boutique Consultancy
Name
WERNER HASELRIEDER
Position
Web + Digital Master
Email
onwards@MAp-consultancy.com
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Digital master. Maker of user-friendly websites and online campaigns. Most happy when the fruits of his technical competence exceed clients’ expectations. Often answers our emails before we even hit send. Honestly.
#Cleanyourcache

Portrait
MA people MAp Boutique Consultancy
Name
PIA GRIMBÜHLER
Position
Photo-, Videographer
Email
info@piquantproduction.ch
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Storyteller and concepter. Food, still life and portrait photo- and videographer. Combines those skills to tell clients’ unique stories through compelling pictures and films. Partner at Piquant Production.
#Unpodipiù

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We don’t do business with companies.

We do business with people.

Simon Sinek
TAG IT
#HotelConsulting
#StrategicConsulting
#HotelConsultany
#Hospitality Consulting
#SustainabilityConsultants
#HotelConceptCreators
#MApBoutiqueConsultancy
#MAp
#Onwards
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Since 2014, we’ve been putting hotels, sustainable businesses and purposeful brands on the global MAp.
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INTERESTED TO FIND OUT MORE?
SCHEDULE A CALL NOW
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We say it's handcrafted,

but really, it comes from the heart.

Hotel and Hospitality Case Studies

We invite you to explore selected case studies to learn how we put hotels and hospitality brands, both big and small, on the path to global success.

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Wellnesshotel Alpenflora
Baros Maldives
Bijblauw Hotel Curaçao
BLUME. Hotel und Restaurant Baden
Boutiquehotel B5 Lugano
Camping Mistral
Faya Foundation
Federer Boutique Hotel Kaltern
Hotel Hanswirt Rabland
Haritha Villas + Spa Sri Lanka
Kandima Maldives
Koncept Hotels
Locanda Mistral
MAP Boutique Hotel Cyprus
Milaidhoo Maldives
The Nautilus Maldives
paloria apartments & sport Algund
Príncipe Collection
Refugium Hideaways
Hotel Masatsch Kaltern
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We develop new or refresh existing hotel concepts that define a venture’s true essence. Purpose-led, sustainable at the core, styled to inspire, built to perform.

Certified B Corporation. Since 2014. Handcrafted hotel concepts, built for real-world implementation.

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Concept first. Then everything else.
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Book a discovery call
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Proof in practice

Our hotel concepts, brought to life

We turn direction into decisions, and decisions into a coherent guest experience. Explore hotel projects that show what concept clarity looks like in the real world.

Before a hotel can stand out, it must know what it stands for.

A hotel concept is the strategic spine of a hotel. It creates clarity, builds alignment, and turns vision into decisions that teams, partners, and investors can act on.

Too many projects look good, but feel interchangeable.

Without a concept, teams improvise, stakeholders pull in different directions, and investments go into the wrong places. 

Common patterns we see:

  • Too many ideas, no clear starting point
  • Lookalike positioning, weak differentiation
  • Fear of greenwashing or shallow claims
  • Limited time and team capacity to shape something truly distinctive
  • Pressure to convince owners, investors, or partners with a direction that holds up

Our solution, and why it is unique

We start where most providers do not.
 

  • Purpose at the centre, people in focus, planet in scope
  • Strategic clarity plus style, rigorous and beautiful (because beautiful things make people happy)
  • Credible sustainability made practical and measurable
  • Global viewpoint with hands-on guidance from discovery to launch

What you get

A Hotel Concept Playbook, built around purpose, people, plot, positioning:
 

  • Purpose: A clear why, plus vision, mission and values that keep decisions consistent
  • People: A defined target guest and guest journey, with experience principles your team can deliver
  • Plot: A distinctive story that creates emotional connection, translated into signature moments and content direction
  • Positioning: A sharp point of difference and unique selling points that support premium performance

Why a hotel concept pays off

A clearly defined concept helps a hotel to:
 

  • Gain clarity on what to build, for whom, and why it matters
  • Align stakeholders around shared direction
  • Brief partners faster and avoid costly detours
  • Use time, budget, and resources more efficiently
  • Create a coherent guest experience
  • Build a stronger platform for investment, partnerships, and hiring

Hotels with strong concepts are more likely to sustain premium positioning, communicate with confidence, and build loyal communities.

RoadMAp to a unique hotel concept

#stepbystep

1. Discovery

We define the opportunity, audience, and non-negotiables, then set decision filters for fast, confident progress.

Outcome: clarity on the opportunity, the audience, the white space, and the non negotiables.

2. Development

No one-size-fits-all. Every MAp hotel concept is handcrafted and bespoke.

Outcome: a defined concept across Purpose, People, Plot, Positioning, with a sustainability core that is operationally realistic.

3. Activation and implementation support

Concepts only matter when they land in the real world. We support activation, partner alignment, and implementation so the concept becomes consistent guest experience, operations, and communication.

Outcome: momentum, alignment, and a concept that actually gets delivered.

Hotel Concepts

What is a hotel concept?

MAp Boutique Consultancy – hotel concept definition:
A hotel concept is a strategic and creative outline on how to realise a hotel venture. It pieces together various elements (soft and hard facts) and gives strategic guidance, as well as comprehensive and detailed information. It outlines to all stakeholders HOW and WHY the hotel should look and feel like, based on defined brand values and characteristics.

In today’s highly competitive hospitality market, a unique, innovative and sustainable hotel concept is fundamental for the success and sustainability of a hotel venture. 

At MAp, we craft hotel concepts around these key elements:

  • Purpose: why the hotel exists beyond profit
  • Principles: vision, mission and values
  • People: the people the hotel serves with a solution to their needs
  • Plot: the unique story that creates emotional connection
  • Positioning and unique selling points: what differentiates the hotel in the market
What is a sustainable hotel concept?

All hotel concepts we create at MAp are sustainable hotel concepts. We put sustainability at the heart of the concept and weave it into every element using our 4 Ps of Sustainability: Purpose, People, Planet, Profit.

This makes sustainability a central part of the brand, the products and services, and the sales and communication.

Discover our sustainability platform. 

Why do I need a hotel concept, and does it really pay off?

A clearly defined and sustainable hotel concept gives clarity on what to build, how to build it, and why it matters. It aligns stakeholders around shared direction and acts as a blueprint for partners. It supports efficient use of time and budget, and helps use the resources of our planet more responsibly. It also creates differentiation, because the hotel knows what it stands for.

Hotels with strong concepts can sustain premium pricing, deliver a coherent guest experience, market themselves with confidence, recruit strong teams, build community, and present a clear platform for investors and partners.

What do I get when I develop my hotel with you?

MAp is a long-term partner working #stepbystep to bring hotel vision to life. We clarify what drives the project, then build a sustainable hotel concept around it, supported by operational expertise, trends, proven approaches, and our sustainability framework.

At the end, we deliver a Hotel Concept Playbook that captures the concept in writing, ready to share with partners and teams as a guide for implementation.

When helpful, we support partner selection and onboarding, then provide guidance through launch or relaunch to ensure the concept is implemented consistently.

How do you develop sustainable hotel concepts?

Our end-to-end process follows three phases:

  • Hotel Concept Discovery, to set the groundwork by looking inwards at goals and strengths, and outwards at market, competition, and trends
  • Hotel Concept Development, to define each key concept element through the lens of sustainability
  • Hotel Concept Activation and implementation support, to translate the concept into operations, products and services, brand, and sales and communication, and align partners through launch or relaunch
How will we work together when crafting a hotel concept?

We create the concept hand in hand. We start with a kick-off workshop, on-site or online, to understand goals, motivations and vision. We then run structured feedback loops during development, followed by training for partners and teams. We stay close through implementation to protect consistency.

I already have a hotel, but I want something new and more innovative, is this the right service for me?

Yes. Whether developing a new hotel or repositioning an existing one, the approach stays consistent. We take into account what is already loved, what should remain, and what needs to evolve.

How long does hotel concept development take?

Timing depends on project complexity and stakeholder availability. We define scope, milestones, and decision points at kick-off to keep progress focused and efficient.

Can you collaborate with our architect, designer, or agency?

Yes. The concept and Hotel Concept Playbook become the shared briefing foundation that keeps partners aligned and decisions consistent.

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