In the ever-evolving hospitality industry, staying ahead of the competition and meeting the dynamic demands of travellers is paramount. One effective strategy that can breathe new life into a hotel's identity and boost its appeal is undergoing a hotel rebrand. But why is rebranding your hotel important, when should you consider it, and how does it work?
In this blog post, we’ll address these questions and provide you with a clear roadMAp for action, outlining five concrete steps to successfully rebrand your hotel. These steps will empower you to navigate the transformation process and make sure that your establishment remains a highly-desired choice for your guests.
WHAT is a hotel brand?
First, let’s start with some basics: WHAT is a hotel brand? The answer to this question might seem obvious, but all too often as a hotel boutique consultancy, we realise at the beginning of a hotel branding or hotel rebranding process that it is misunderstood. Therefore, let’s start this blog post with a short definition of what a hotel brand is and what it is not:
A hotel brand is NOT only the hotel logo or the hotel visual design. A hotel brand encompasses a whole set of elements from the visual identity (i. e. your hotel logo, the type fonts you have chosen, the uniforms your employees are wearing), to the visual identity (i. e. your hotel name, slogan, tone of voice) to sensory branding (i. e. how your hotel smells and sounds). In addition to these tangible elements, it includes intangible ones too, like your hotel’s vision, mission and values, which make up your hotel brand’s foundation.
In other words, your hotel brand is the way your hotel products and services are perceived, and therefore, hotel branding encompasses every action your business takes that creates a unique identity in the minds of your potential audience and other People (such as team members, partners, the local population).
Altogether, your brand is a reason to choose your hotel over a competing hotel. That’s why at MAp we like to quote Steve Forbes: “Your brand is the single most important investment you can make in your business.”
WHEN to consider Hotel Rebranding
It’s essential to understand when and in which situations rebranding your hotel might be the right choice for you. Over the last decade working as a creative hotel agency, we have identified the following top 5 indicators that it might be time to reinvent your hotel brand:
1. Market Trends and Shifting Demands:
It's vital to keep a keen eye on market trends and shifting guest demands. Recognising new preferences and emerging opportunities in your target market can signal the need for rebranding of your hotel. Pay attention to guest feedback and reviews, as they often provide valuable insights into the need for change. Over the last years, one of the biggest market trends and shift in demands we have seen is “Sustainability”. Therefore, at MAp we are not only creating stylish and unique brands, but sustainable ones too. You can learn more about sustainable hotel branding in this blog post.
2. Hotel Life Cycle:
Consider where your hotel stands in its life cycle. Because rebranding can be a strategic move, moving your property i. e. from a new establishment to an established one. Or doing a rebranding can be a strategic choice when a hotel undergoes a change in ownership or management, it's often an opportune time to rebrand to reflect the new direction, vision and strategy of the hotel. The same goes for property renovations or expansion.
3. Declining Occupancy and Revenue:
If your hotel is consistently experiencing a decrease in occupancy rates and revenue, or a deluge of bad reviews, it may be time to rebrand to attract a different customer segment or revitalise your image. However, as a hotel creative agency that develops innovative and sustainable hotel concepts, we emphasise that when talking about declining occupancy and revenue the issue often lies deeper. If you are not clearly positioned in the market or do not have a distinctive hotel concept, a rebranding might not help you in the long-run without the strategic groundwork being done as well.
4. Outdated Brand Image:
If your visual identity and elements, such as logo or interior décor, no longer align with the target market's expectations or the current design trends, it may be time for a hotel rebrand to create a more contemporary and appealing image. Also, here it is important to check on the other brand elements and evaluate if they need a refresh too.
5. Market Competition:
Increased competition in your destination or segment may require you to rebrand to stand out and differentiate your hotel from others, showcasing unique features or experiences. This is also always a good time to check on your hotel positioning and hotel concept.
WHY Rebrand Your Hotel
So, why should you consider rebranding? The answer lies in the potential benefits.
- To make sure that competition is not drowning you out: Rebranding can give your hotel a competitive edge. Not rebranding can leave you falling behind in a highly-dynamic industry.
- To align with a new vision: Ensure that your branding aligns with your hotel's evolving vision. Case studies of successful rebranding efforts can serve as inspiration.
- To reach your desired customers: If you're not attracting your desired customer demographic, it might be time for a rebrand. Understand how rebranding can directly impact the guest experience and how improved amenities and services can create lasting impressions.
- To ensure boosting Profit: Rebranding isn't just about aesthetics; it's about the bottom line. Data shows that successful rebranding is likely to lead to increased Profit as well.
HOW: 5 Steps to Rebrand Your Hotel
Now that we've explored WHEN and WHY rebranding your hotel is essential, let's dive into the HOW - to ensure your transformation is not just an idea, but an effectively-implemented reality.
1. Evaluate your hotel concept and your hotel positioning:
As we say at MAp Boutique Consultancy, first the concept, then comes the rest. This means that you must be very clear about your strategic definition, your hotel positioning in the market, etc. Only then you can derive from it a hotel brand (or can conduct a hotel rebranding) that is sustainable and delivers long-term success.
2. Approach your rebranding holistically and collaborate with a creative agency or hotel consultancy:
Visual Identity and Design: Beautiful things make people happy. Therefore, in this area you can redefine a new or refresh your existing logo, colour schemes, type fonts, etc. Verbal Identity: Does your hotel brand “sound” like every other? Is your slogan strong or weak? Have you identified keywords and statements to repeat in your communications? Is it time to define your unique tone of voice? Sensory Branding: How does your hotel smell and feel? Does it reflect your hotel brand and is it curated? We have created a series of blog articles that gives you further insights on how your hotel can win at sensory branding.
3. Think toward the hotel rebrand implementation early on:
As you know by now, at MAp we create sustainable brands. This means that right at the start of a hotel rebranding process, we think about HOW to create a hotel brand that is flexible and can be implemented in a sustainable way = using resources in the most efficient way.
4. Communicate your hotel rebrand internally before you communicate it externally:
Ensure that your staff is well informed to align with the new brand identity. Explain why the hotel rebrand was necessary and how the new brand supports the strategic objectives of your hotel. Also make sure that relevant team members know how they must use and implement the new hotel brand.
5. Launch your new hotel brand the right way:
Use your hotel rebrand to make a big splash. Create an emotional story about the why and the what = what you are expressing with your new hotel brand, what you stand for (your Purpose) and for whom you are the best choice. Engage with both current and potential guests through various channels to generate anticipation. Find important insights about Storytelling HERE.
And then?
Once we launch a new hotel brand in the market, we continuously gather feedback and measure the success of the hotel’s rebranding efforts. This gives us important insights on how we can further optimise the hotel branding, and of course, the success of the hotel business.
Rebranding a hotel is a pivotal decision that should be approached with careful consideration and meticulous planning. A well-executed hotel rebranding effort can breathe new life into a property, attract a broader and more loyal customer base, and rejuvenate a hotel's financial performance. On the other hand, a mismanaged rebranding can lead to confusion, alienate existing customers, and result in significant financial losses. Therefore, getting rebranding right is of paramount importance.
Make your hotel matter
If your business is the body, your brand is the soul. MAp Boutique Consultancy crafts sustainable hotel and hospitality brands that are purpose-driven and sustainable, rooted in beauty and authenticity. That’s how we make your brand matter.
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