We know that flying is bad for the planet. We’ve heard about plastic waste. But how much carbon does it take to send a text? Or to make a pair of jeans? 

How Bad Are Bananas? is one of those books that leaves you staring into your cup of coffee, wondering what invisible impact it carries. 

It’s not about doing less – it’s about doing things smarter. With surprising comparisons and jaw-dropping carbon maths, Berners-Lee helps us to understand what really matters in the climate conversation. Spoiler: it’s not the banana.

CO₂ – carbon dioxide – is one of the major greenhouse gases driving climate change. It’s released when we burn fossil fuels like oil, gas or coal – and through the things we produce, consume and waste. 

To compare emissions from different sources, we use a standard measure called CO₂e – carbon dioxide equivalent – which includes other powerful gases like methane and nitrous oxide. The numbers, shown in grams (g), kilograms (kg) or tonnes (t), help us to comprehend the climate cost of each action. 

For reference: 

• 1 g CO₂e ≈ 7 seconds of driving
• 100 g CO₂e ≈ 1 km by car
• 1 kg CO₂e ≈ 10 km by car or a medium steak
• 1 t CO₂e ≈ an average European’s emissions in 1 month

How Bad Are Bananas? doesn’t overwhelm you with stats – it tells carbon stories in g, kg and tonnes. A tangible, readable way to rethink our everyday choices. 

Some things are as bad as you thought (beef, frequent flying). Others are worse. And the rest? Far more innocent than you’d imagine.

#1: Bananas aren’t that bad – but wasting them is. One banana has a surprisingly low footprint: around 110 g CO₂e – that’s about the same as a kilometre in a car or a cup of oat milk coffee. But throw it away, and that footprint becomes avoidable. Globally, food waste accounts for up to 10% of all emissions. 

#2: Buying new tech has a higher footprint than using it. A single smartphone generates 55-95 kg CO₂e during its production – the same as driving 400-700 km. Most of the footprint happens before you even switch it on. Keeping your phone for just one more year makes a measurable difference. 

#3: A simple t-shirt = 4 kg, jeans = 30+ kg CO₂e. A basic cotton T-shirt emits around 4 kg CO₂e. A pair of jeans? Due to water-hungry cotton, dyeing and global transport, over 30 kg CO₂e – about the same as a domestic flight. The carbon impact of the fashion industry is bigger than all international flights and shipping combined. 

#4: A text message? Nearly nothing. A Google search? Adds up fast. One SMS emits only 0.014 g CO₂e – practically nothing. But a single email with a large attachment? Around 50 g CO₂e – the same as driving 400 metres. Multiply that across your inbox, team and organisation, and it starts to matter. 

#5: Trains are greener – but not always. Yes, trains are generally more climate-friendly (and far safer) than cars. But if just two people are travelling together, driving an efficient car can have a lower footprint than taking a first-class train. 

#6: A bouquet a week? A tonne of trouble. A weekly bouquet of out-of-season, flown-in flowers can add up to 1.5 tonnes of CO₂e per year. Grown with artificial heat or flown across continents – either way, it’s bad news for the climate. 

#7: War is the most carbon-intensive human activity. Military operations and infrastructure have some of the highest emissions on the planet – yet they’re rarely discussed. It’s a sobering reminder that peace and sustainability are profoundly interconnected – and that a just, liveable future requires both.

“But compared to 2010 I feel more hope, more fear and a good deal more urgency.”

If you see air-freight, avoid it. Vegan beats vegetarian for the climate. And when it comes to beef, lamb or hothouse-grown produce – think red flags, not green choices. 

How Bad Are Bananas? flips our understanding of climate impact on its head. It’s not about guilt – it’s about clarity. It shows us where we can make meaningful changes without losing our minds (or our love for bananas). 

At MAp, we believe that better decisions start with better questions. This book gives us exactly that. Questions that make us pause, reflect and choose better – not with pressure, but with purpose. 

Sustainability isn’t just a checklist. It’s a mindset. One that asks: How bad is it? And MAps out a better way forward. 

#onwards 

Your MAp team

In his ground-breaking book “Doing Good Better”, MacAskill explains the concept of “Effective Altruism” and asks the question, “How can I make the biggest difference I can?” To answer this question he uses concepts we’ve hardly ever seen so far in the field of doing good: evidence, careful reasoning and a scientific approach. His search for truth shows that so far, many of us “just did good” without assessing if we chose the right investment = if we were using our resources in the most effective way. MacAskill also busts some myths about the concepts of green living, climate offsetting, fairtrade, etc., showing us in a fact-based and impartial way, that what we thought or were told was best for the word, in truth, isn’t.

At MAp, we believe in the power and goodness of people. That was one reason why we developed our hotel sustainability platform: to empower hoteliers, consultants, students, business owners, etc. to do good. To make a difference. To make this Planet a more purposeful and hospitable place for all. However, the so-often overlooked challenge William MacAskill addresses in his book is: How can we ensure that, when we try to help others and do good, we do so as effectively as possible? Because the truth is: The best charities are hundreds of times more effective at improving lives than merely “good” charities. This means, by knowing the principles of effective altruism, we all can be hundreds of times more effective in creating positive impact for People and Planet.

#1: The effective altruist’s approach to making a difference consists of five key questions

There are five key questions you should ask yourselves when thinking like an effective altruist:

#2: The law of diminishing returns implies you focus on long-time tested activities

MacAskill defines the law of diminishing returns in his book as follows: “If we want to do as much good as we can, we’ve got to ask which cause to focus on. The law of diminishing returns provides a useful rule of thumb for comparing causes. If a specific area has already received a great deal of funding and attention, then we should expect it to be difficult for us to do a lot of good by devoting additional resources to that area. In contrast, within causes that are comparatively neglected, the most effective opportunities for doing good have probably not been taken.” MacAskill then outlines that our response to natural disasters is one of the clearest cases of how, when it comes to charity, we mostly follow our gut and not science. When a disaster strikes, we (and every else) think “emergency” and donate money or resources to that cause, forgetting that emergencies happen all the time around us. But we get accustomed to poverty and the fact that, every day, People die from easily preventable diseases like AIDS, malaria, or tuberculosis, which therefore receive less ongoing funding.

#3: Don’t believe everything that sounds good, or let’s bust some myths 

We conclude this blog post by answering an important question: What should you do right now?

We’ve compiled our top three suggestions:

1. Establish a habit of regular giving. GiveWell is an organisation MacAskill mentions throughout his book, and its goal is to produce the world’s top research on where to give - free and for everyone. This means you can have a look and find out which charities are the most effective right now and start giving to them on a regular basis.

2. Sign up to the effective altruism mailing list. That way you can learn more about effective altruism and about how to get involved in the community, and read stories of People putting effective altruism into practice.

3. Tell others about effective altruism. Because if you can get one person to make the same changes you make, you’ve doubled your impact.

Thank you for reading until the end, and let’s all move #onwards to do good better!
Your MAp team

Thirty-five years ago, author Aaron Hurst’s own uncle Marc Porat coined the term “Information Economy,” predicting the rise of Silicon Valley and the internet giants. Since that time, Hurst, CEO of Imperative and Founder of Taproot Foundation, has observed an economic shift emerging from the need for Purpose, which he terms “The Purpose Economy.” In his book, Hurst makes the case for why our economy is becoming more Purpose-driven and how organisations (including hospitality businesses and boutique hotels) can thrive in light of this shift. Hurst draws upon his experience catalysing the pro bono service market, research, case studies and personal anecdotes, to reveal how this new economy is making an impact – for people and planet!

#1: There are different types of Purpose: Personal Purpose, Social Purpose and Societal Purpose.

Personal Purpose is the pursuit of passion; something deeply personal. As Hurst puts it, “We find Purpose when we do things we love, attempt new challenges, and express our voice to the world.” Social Purpose is about creating meaningful connections; sharing your Purpose with people you love. And research shows that Purpose is better when shared - after all, relationships provide more meaning to humans than anything else out there. Lastly, there is Societal Purpose: making a bigger impact on society as a whole. And that doesn’t mean you have to end world hunger – you can derive Societal Purpose through your existing work if you’re able to connect it to the bigger picture.

#2: There are different types of Purposeful organisations: values-driven organisations, excellence-driven organisations and impact-driven organisations.

Hurst has identified three types or Purpose-driven organisations. There is the values-driven organisation, where values are embedded into the organisation’s core and drive all decision-making. There is the organisation that strives to build excellence, where the Purpose is its craft and its focus on producing quality work. And lastly, there is the impact-driven organisation, which seeks to take responsibility for and have a more positive impact on its stakeholders, people and planet.

#3: There are different ways to embed Purpose into your organisation: through customers, through employees and through the supply chain.

Hurst notes that there are three ways in which Purpose is typically emphasised within an organisation. The first is by delivering Purpose to customers through a service or product that gives them a greater personal, social or societal Purpose. The next is by giving employees a sense of Purpose through their work. And the last approach to Purpose is building it into the supply chain - considering the people and companies with which you partner, practicing fair trade principles, empowering local communities, etc. The organisations that will perform well in this new economy are those that empower individuals to have a certain self-awareness about Purpose, and connect it to their own organisation's Purpose.

How can your organisation lead with Purpose? Hurst has some recommendations:

• Remove silos by combining functions to be in service of the larger community as a whole
• Community organise in a way that motivates and leads people to lead themselves
• Build community leaders by empowering and engaging your people
• Work without managers by creating a culture of coaching and support that doesn’t require top-down hierarchy
• Make your leaders conductors by pointing people in the right direction, instead of pushing them in the right direction

“Purpose is not a noun, it is a verb. It is about how we work. We experience purpose when we do something that’s greater than ourselves. We experience purpose when we push ourselves and grow. We experience purpose as part of a community.”

Thanks for following along on our boutique hospitality consultancy’s never-ending path to Purpose! We’d love to hear from you! What do you think about “The Purpose Economy?” How is your hospitality business or boutique hotel adapting to thrive in this new era? Comment below.

Lastly, support a local bookshop by buying “The Purpose Economy” here: https://bookshop.org/.

The main idea behind “Everything is Figureoutable,” obviously, is that everything in life is figureoutable! Whatever it is you want to achieve, whatever that ONE thing is, there is always a way to achieve it – no matter the obstacles you face or excuses you come up with. According to Marie, it’s about training your brain to think more positively and break down any dream into manageable steps. In her book, she presents those 9 key steps to figuring out any obstacle in life, and gives the reader practical Insight to Action Challenges or exercises to help make them happen. What you’ll discover: “Everything is Figureoutable” is more than just a mentality; it’s a practical, actionable discipline to help guide you through life and achieve your one thing.

#1: Train your brain

To achieve results, you need to train your brain for growth by eliminating excuses, trying new things and surrounding yourself by those who inspire. And, be willing to put in the work toward achieving your one thing.

#2: Believe

Everything in life starts with a belief, so don’t be scared to believe in your dream. Because people believed in their dreams is the reason why there’s good music, nice cars, delicious restaurants – and so much more to enjoy.

#3: Eliminate excuses

You – and only you - are responsible for your life. Every time you say you can’t do something, it’s not because you actually can’t, it’s because you won’t. So get rid of the excuses.

#4: Deal with fear

Fear is only a danger when it stops you from pursuing your dream. The antidote to fear is action, because only by acting does your dream have the chance of becoming reality.

#5: Define your dream

Here’s the connection to “The One Thing”: figure out what it is you want, paint that picture in your head and never give up until you have it. 

#6: Start before you're ready

There is never a good time to start pursuing your one thing; there will always be obstacles and challenges. But again, action is the antidote to fear, so jump into the uncertainty.

#7: Aim for progress not perfection

Perfection is unattainable. Instead, focus on simply progressing, because progress puts you into a productive mindset and sets you free from the stress and burden of being perfect.

#8: Refuse to be refused

There will always be people intent on bringing you down. Don’t let them! Be the person who refuses to give up despite people telling you that you’re not talented enough, that your dream is dumb, etc.

#9: Remember the world needs your special gift

You have a special gift that no one else has, so don’t keep it from the world. Embrace your differences and use them to help change the world in a way only you can.

In order to help you apply the learnings of this book and take the steps toward achieving your dream, we recommend going through the Insights to Action Challenges that are found at the end of each chapter.

These challenges are questions and prompts to get you thinking – really thinking – about your dream and how you’ll achieve it. Sit down with a pad of paper and pen and go through them one by one! You’ll surely have some illuminating AHA moments and breakthroughs.

“You can do whatever you set your mind to if you just roll up your sleeves, get in there, and do it. Everything is figureoutable.”

We sincerely hope this book will change your attitude and motivate you to act! If you haven’t done so already, we recommend reading “The One Thing” and follow it up with this inspiring book so that you’re motivated to figure out how you’ll achieve your one thing – then go out and actually do it! 

Lastly, to be further inspired by Marie Forleo, head here: https://everythingisfigureoutable.com

All photos taken from https://everythingisfigureoutable.com

Hoteliers, answer this: what’s your hotel brand’s purpose?

If your answer entails earning a profit or serving a specific stakeholder group, such as your hotel guests, employees or investors – we kindly suggest that it’s time to rethink your purpose. You see, purpose must go above and beyond; above creating value for a single category of stakeholder and beyond making money. It must be broad, humanistic and socially-engaged, linking your hotel brand to a greater good.

Let’s just say that’s the difference between purpose and Purpose, with a capital P!

So are you ready to start the journey from purpose to Purpose? In this blog post, we’ll show you the way forward.

Before we continue, let’s be clear about what your brand’s Purpose actually is: Brand Purpose is the reason your hotel exists – its WHY. It inspires you, hotelier, and your team members to do what you do – and love it!

It is not a vision statement (where your hotel is headed) or a mission statement (what it does to get there), but it is the compass at the heart of your hotel that guides it - and all team members - in the right direction. 

Walk down the aisles of your local supermarket or scroll through Booking.com, and you’ll see: consumers have endless choices. So how do you get your brand (aka your hotel) to stand out? By connecting with them on an emotional level. By demonstrating that your hotel brand has a distinct Purpose - one that they connect with.

In its Strength of Purpose study of 8,000 global consumers, Zeno Group found that 94% of consumers say it’s important that the companies they engage with have a strong Purpose. And when they do, consumers are:

• 4x more likely to purchase from the brand
• 6x more likely to protect the brand in a challenging moment
• 4.5x more likely to champion the brand with friends and family
• 4.1x more likely to trust the brand

And there’s more compelling data out there. The Kantar Purpose 2020 study found that brands recognised for high-commitment to Purpose have grown at more than twice the rate of others. Over a period of 12 years, the brands with high perceived positive impact had a brand value growth of 175%, versus 86% for medium positive impact and 70% for low positive impact.

Need more reason? Purpose allows hotels to:

• Build greater customer loyalty
• Preserve reputation
• Attract and retain top talent
• Cultivate healthier work cultures
• Enable the development of innovative products and services
• Better navigate turbulent times
• Guide strategy-development, decision-making and transformational change

1. Define your Purpose

To define your hotel brand’s Purpose, bring together a diverse group of people within your hotel, across a range of departments, and ask yourselves the following question:

WHY do we exist beyond making profit? Why do we get up every morning?

Tips to a great Purpose statement:

• Be ambitious and inspiring.
• Be clear and coherent.
• Be authentic and unique to your brand.

2. Embed your Purpose

What is Purpose if it’s not properly embedded into your hotel? Rhetoric. Empty promises. Bullshit.

To realise the benefits of Purpose, it’s important to build a culture around it. Identify and empower those people who are equally driven by your hotel’s WHY and allow your Purpose to guide all steps you take together.

Tips to embed your Purpose:

• Communicate it to prospective employees.
• Make it a part of new employee onboarding.
• Use it as a lens for making all business decisions.
• Build it into your KPIs.
• Reward behaviours that reflect it.

3. Amplify your Purpose

Once your Purpose is properly infused internally, it’s time to take it external and attract those people – guests, customers, partners, etc. – who also believe what you believe. Here the goal is to inspire and spark a movement among your stakeholders, so that they’re motivated to join your hotel on the way to a more purposeful future.

Tips to amplify your Purpose:

• Repeatedly refer back to it in your communications.
• Serve as a role model and inspire through action.
• Identify partners who can help you to accomplish it.
• Get active in organisations and non-profits.

It is easy to define a Purpose. Actually living, breathing and effectively demonstrating a commitment to that Purpose is a larger task, but that’s what it takes for your hotel to create real and sustainable impact in the world.

The message is clear: begin your journey to a Purposeful hotel brand now. If you want a place to start, we suggest picking up “Start With Why” by Simon Sinek.

In this number one bestseller, Keller and Papasan make the case that, behind every successful person, is their ONE thing. By focusing one’s energy on one thing at a time, versus getting caught up in many little things, people benefit from more rewarding lives. Why? More distractions = less productivity = less time for what matters most (your own well-being, your loved ones, your biggest personal goal, your biggest career goal, your spiritual practice, etc.). To help you narrow in on your one thing, the book presents practical methods for cutting through the clutter, achieving better results in less time, dialling down the stress, mastering what matters most, and more. The key message: less is more! Now that’s something we can agree with.

#1: Don’t go big. Go small.

The common belief is that big success takes time and effort. That’s why people fill their calendars with appointments and create long to-do lists, which just leads to overload. They get lost trying to do too much, and as a result, achieve too little. The result? They settle for less or they abandon their dreams altogether. As the authors state, “Success demands singleness of purpose. You need to be doing fewer things for more effect instead of doing more things with side effects.” Think of your one thing as your “someday” goal. Once you’ve figured that out, you need to identify how many dominoes you need to line up – and then knock down – in order to achieve it.

#2: In that vein, use your time wisely.

It may surprise you, but being successful doesn’t in fact take that much discipline. The authors follow the 80/20 principle, which states that 20% of your actions will produce 80% of your results. Once you’ve decided on your one thing, then you need to identify the 20% (those “high-leverage” activities) that create the 80%. Set aside the time to focus on them – without distraction or multitasking – ideally every morning until they are done. After 66 days, which is how long it takes for a habit to kick in, this will become second-nature for you.

#3: Purpose, priority and productivity go hand-in-hand.

At MAp, we are big on purpose, so this message really resonates with us. Your one thing is your purpose, and you should use it as your guidance compass in every aspect of your life. However, purpose has the power to shape our lives only in direct proportion to the power of the priority we connect it to. As in, purpose without priority is powerless. When you’re clear about your purpose and your priorities, you become a more productive person. And - when you become more productive, you produce more value and get the success you want.

“A journey of a thousand miles must begin with a single step.”

To figure out what that step is, first answer the question: What's the one thing I can do, such that by doing it, everything else will be easier or unnecessary?

Next, the book presents a host of practical applications to achieving your one thing:

• Create a success list as compared to a to-do list
• Say “no” more
• Think of yourself as a surgeon in order to avoid distraction
• Reserve four hours of non-interrupted time from your day only to work on your ONE thing
• Break down your big goals into the steps you need to take in order to achieve them

“Success demands singleness of purpose. You need to be doing fewer things for more effect instead of doing more things with side effects.”

We truly hope this book is the one thing you need to get you on your way to achieving bigger and better results in your life! It sure has helped us to prioritise what truly matters. So tell us, what’s your ONE thing? Comment below.

Lastly, support a local bookshop by buying “The One Thing” here: https://bookshop.org/

Becker is a former correspondent for The New York Times, who spent five years criss-crossing the globe to measure the impact of the tourist trade. The result is “Overbooked,” part travelogue and part examination, exploring how what was once a hobby became a giant industry, employing 1 in 10 people globally and becoming the main source of income for many countries across the world. Becker looks at case studies both good and bad: eco-tourism in Costa Rica and business travel in France, to the destruction of Angkor Wat and the over-tourism plaguing Venice. The book is eye-opening in its facts and data, and makes an impassioned plea for why sustainable tourism is imperative for the future. However, after reading the book, we felt that Becker falls short of offering real solutions to the problems she observed as well as giving the reader the tools he or she needs to be a responsible traveller.

#1: It’s easy to be blind to the effects of tourism.

Tourism is both enriching and destructive, leaving winners and losers in its wake. But most vacationers are blissfully unaware of the toll their vacation can have in moments and places on the local population and the environment at large. Why is that? Despite its size, the tourism industry is a largely neglected topic - unlike the oil or pharmaceutical industries, for example, which come under immense scrutiny from governments and the media. Instead, it is still seen as a 'soft' issue, relegated to the travel pages. Because of this, vacationers simply don’t know how to travel in the most responsible manner.

#2: Travel journalism perpetuates this problem.

Becker contends that travel journalism is compromised, serving a PR function rather than tackling the adverse effects of mass tourism. In return for free flights, stays, meals and tours, travel journalists are expected to write rave reviews and less inclined to provide critical commentary on a place. After all, not only will they not be invited back, but they may lose out on other invitations in the future. The singular goal for travel writing has been to help vacationers pursue their dream of a perfect trip.

#3: Governments can make or break a country’s tourism industry.

As Becker states, “Tourism is that rare industry whose ‘product’ is a country.” This gives governments the ultimate decision-making power. Governments can choose to “preserve cultural sites or allow them to be destroyed; they can set aside wilderness areas or issue permits to build resorts along a deserted beach...”

They are also the main sales force for tourism. Becker has found that governments that have chosen to remove themselves from the tourism business, such as the United States, which resigned from the U.S. World Tourism Organisation in 1996, have suffered as a result. France and Costa Rica, on the other hand, have taken proactive measures to protect their countries while growing their respective tourism industries.

When you plan your next trip, skip the glossy magazines and really research the destination – the good, the bad, the ugly – in order to have a more well-rounded perspective of the place and better inform your buying decisions - with the goal to have the most positive impact possible. Nowadays you can rely on online resources promoting sustainable tourism, such as cooperations for hotels and accommodations that are local, green and sustainable (i.e. eco suites).

We all know, to travel sustainably is a work in progress. So, as we say at MAp, take it step-by-step. Small improvements to your travel plans and conscious decisions make all the difference over time.

“Taken together, all of our innocent vacations and trips have changed lives and the fortunes of nations.”

We hope this exposé into the travel industry was enlightening for you and will help you in the future to consider your impact on local economies, cultural heritage and the environment when you set foot in a new place. We’d love to hear which country case studies you found to be most interesting – please comment below.

Lastly, support a local bookshop by buying “Overbooked” here: https://bookshop.org/

Jiwa, a global authority on storytelling in business and marketing, is the author of eight renowned books on the subject, with “Marketing: A Love Story” her most easy-to-digest book yet. That’s because it’s a compilation of short but powerful blog posts lifted from her website, thestoryoftelling.com. Each blog post underlines a critical point: the importance of mattering to our customers. Jiwa contends that while marketing has become a necessary evil for all companies, we can look at it in other ways: marketing as solving problems, marketing as a way of seeing the world through our customers’ eyes, marketing as a means of understanding what people need and want, marketing as a way of doing better work. The bottom line: forget analytics and quick wins, seek connection before you seek results!

#1: Don’t tell customers what you do, even if you do it really well.

The biggest mistake marketers (and product developers) can make is focusing too much on the product or service they offer and not enough on the customer. This mind-set has to change. Appreciate what your customers’ wants and needs are, and do your best to present solutions. Customers are no longer interested in what you are offering them (even if it is the best); they are interested in how your product or service makes them feel. They need to know that you understand what matters most to them.

#2: And in line with that, your competitive advantage is what your customers believe – not your product/service.

Competitive advantage is an intangible thing; it’s not about the unique feature your product offers or your cheaper rates. It’s not what you tell customers. Jiwa puts it best: “Customers don’t often pay for the actual value the product delivers. If they did, $4 cups of coffee wouldn’t exist, and people wouldn’t buy Macs even though they cost more than PCs. People pay for the intangible value, for what they experience and what they care about.”

#3: Don’t confuse awareness with impact.

In a world where it’s harder to get attention, gaining mind share is a priority for every company. The misconception is that if you can get a few more people to know about your company, you’ll be set. But instead, better to approach it by thinking, why will one person care that you are there in the first place? As Jiwa states, “What’s more important than building awareness is what you plan to do with it once you’ve got it, because top of mind is not the same thing at all as close to heart.”

#4: Don’t fear the competition, be the competition.

Companies obsess too often about what the competition is doing. Instead, channel this obsession to your customers. Obsess over what your customers are doing and then determine how you could help them do it with more ease. According to Jiwa: “Becoming the competition doesn’t always mean using the same old rules to beat others at their own game. Focusing on the tiniest gap in your customers’ desires might be a better strategy.” The message: act as if you are a market of one.

#5: Sell your story.

It’s not difficult to come up with a great idea. But it is, however, difficult to articulate clearly why that great idea should matter to the right people. As a place to start, simply fill in the blanks: “We do _________ so that you can do/feel/be _________.”

Whether creating products or services, or marketing products or services, always ask yourself one critical question:

Why should your customer care about this?

You need to give people a reason to stop and listen to your song.

“What if, instead of spending all that time and money on deciding how to tell customers who we are, we spent more time and money on being who they want us to be?”

We hope “Marketing: A Love Story” gives you a new perspective on what it means to be a marketer. Share with us your favourite wisdom nuggets from the book! And, lastly, support a local bookshop by buying it here: https://bookshop.org/.

Rosenberg, an American psychologist, developed and coined the term “Nonviolent Communication” (NVC), which is a theory of communication that teaches people to express themselves clearly and honestly, while being respectful, empathic and focusing on what is being said as opposed to diagnosing or judging; or, as Rosenberg puts it simply, “a way of communicating that leads us to give from the heart.” He contends that, for centuries, people have been taught to speak and think in ways that can in fact perpetuate pain, conflict or even violence. This is where NVC comes in: to reduce these issues, build trust, strengthen relationships and promote peace – one interaction at a time. Through useful anecdotes, inspiring stories and practical exercises, Rosenberg introduces a framework for NVC and shows us how to authentically express ourselves in any type of heated situation (internally, in business, in relationships and more).

#1: In order to be successful at NVC, we must focus on four key components: observations, feelings, needs and requests.

The process of NVC is as follows: 1) Observing a situation, 2) recognising the feelings that this situation awakens, 3) identifying what needs are connected to those feelings, and lastly, 4) looking at what we can ask for to satisfy those needs. When used in a sentence: “When ___, I feel ___, because I am needing ___. Therefore, I would now like ___.”

To practice NVC is to express these four components verbally (or by other means), but also to receive the same four areas of information from others. That is to say, sensing what they are observing, feeling, needing and requesting so that we can determine how we can best help them. When we use this process, we create a flow of communication that leads to compassion from both sides.

#2: When there is an emotional response to a situation, it's always based on an unmet need, so don’t be quick to judge or blame.

Judging or blaming someone is the worst thing we can do if we want them to listen or change their behaviour. Instead, Rosenberg suggests a foundational habit for NVC: that we learn to separate observations from judgments or blame, keeping our observations objective and neutral.

Better yet, understanding others’ behaviours as manifestations of their unmet needs helps to humanize conflicts and create empathy. And if we show empathy and true understanding for one’s needs, we’re likely to receive a respectful response to our requests of them.

#3: Connection to self (being at home with our own feelings and needs), enables us to form better connections with others and thereby become better communicators.

According to Rosenberg, NVC’s most important use may be in developing self-compassion. As he states, “When we are internally violent towards ourselves, it is difficult to be genuinely compassionate towards others.” Therefore, it is important to employ NVC in our own moment-to-moment evaluation of ourselves in a way that helps us to learn, grow and make decisions that serve us – rather than turning to self-hatred. By being better in tune with ourselves and assessing our behaviours in terms of our unmet needs, not only can we cultivate self-compassion, but we can better communicate our requests of others and thus be better communicators.

While NVC can be applied to any aspect of one ‘s life, let’s look at how it can be utilised in the world of business (we are consultants after all).

• Sales + Marketing: An NVC approach to Sales + Marketing is listening to your target audience and letting them know how you can meet their needs and make their lives more enriching. This should be nothing new!
• Money: When evaluating an incoming offer, whether it be for a product, service or salary, ask yourself, “does this amount work for me in relation to my needs, or my business in relation to its needs?” 
• Stress Management + Team-Building: There is a lot of stress in the business world. Therefore, feelings and needs awareness, of self and others (aka showing empathy), is crucial to stress management and creating a productive working environment.

“The objective of Nonviolent Communication is not to change people and their behaviour in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfil everyone’s needs.”

We genuinely hope that you read this book and share it with whoever is important to you. If you do, let us know what you think!  Support a local bookshop by buying your book here: https://bookshop.org/. You can also find further valuable information on this website: https://www.nonviolentcommunication.com

In a world in which we are all looking to make an impact, improving the way we communicate is an important first step.

In his book, Simon Sinek teaches an important lesson that all business leaders should know: in order to be successful, you must lead with your why. In this 250-page book, Sinek answers the question: why are some people and organisations more innovative, more influential, and more profitable than others? He looks at the evolutionary reasons behind human behaviour, draws on real-life stories and points to examples of some of history’s most inspiring leaders who have been driven by their why (think Steve Jobs and the Wright Brothers). Additionally, Sinek provides a clear and proven framework for how people and companies can become more purposeful in what they do. This book is therefore perfect for anyone who wants to inspire others and have long-term success with their businesses.

#1: Why is more powerful than what or how.
Why you do something is more important than either what you do or how you do it. It’s those products or services that are infused with and based on the why of a company that are more successful than those that are based on the what or how. Therefore, the world’s most influential and inspired leaders lead with the why (belief), follow that with the how (actions) and then address the what (products, services, etc.). All must be in harmony in order to be a truly authentic brand. This is demonstrated by The Golden Circle, a framework upon which organisations should be built.

#2: To have real impact and garner loyalty, you need to consistently communicate your why.
It’s critical that you consistently communicate and refer back to your higher purpose, cause, or belief as part of your messaging. Those with similar values will be able to relate to, buy into and align with the greater cause you are pursuing. As a result, your message will have a more lasting mass market success, as it is vision and charisma that ultimately attract innovators and early adopters (aka those people who will pay a premium and be loyal to you in the long-run).

When your why is clear, those who have the same belief can help you bring your cause to life and make it a lasting success.

#3: Inspiration is more effective at influencing human behaviour than manipulation.
Manipulative techniques are often used in sales and marketing. These can include dropping the price, running a promotion, using scarcity or peer pressure to get people to buy, etc. Manipulative strategies come at a cost (especially when you lower prices) and do not result in long-term success.

On the other hand, inspiration talks directly to the limbic brain, which is the section of the brain responsible for feelings and that controls decision-making. It is your limbic brain that is more powerful and drives your behaviour.

In order to apply the principles set out in this book and find your why, answer the following fundamental question:

Why do you exist beyond making profit?

Put the answer to that question at the very centre of The Golden Circle. From there, address the how and what: how do you do what you do? How is it different or better than others? What do you do?

With the answers to these questions, you’ll be able to determine what makes you unique, who can support you and bring your vision to life, what products and services you can offer, and more. But do take heed – ensure your answers always touch back to and are consistent with your overall why.

"Very few people or companies can clearly articulate WHY they do WHAT they do.
When I say WHY, I don’t mean to make money—that’s a result.
By WHY I mean what is your purpose, cause or belief?
WHY does your company exist?
WHY do you get out of bed every morning?
And WHY should anyone care?"

Have you read “Start with Why?” We’d love to hear your feedback and what your why is – in business or in life. Support a local bookshop by buying your book here: https://bookshop.org/

Stay tuned for future reviews and have a purposeful new year!