Concept Development

With the directive to reinvent luxury, MAp created a resort concept, together with our client and core team, around the idea of “barefoot informality” – a laidback atmosphere and effortless experience. And with that, we followed the inspiration of the forward-thinking owner and went about telling the story of a small island, the story of Milhaidoo, in a way that would make guests feel like they found the island where they truly belonged. Our goal was to make them feel like the storytellers, crafting their own dream holiday and writing their own story of the island; enabling a deeper and richer immersion into the small island life.

Brand Creation, Brand Activation

In order to further tell the story of Milhaidoo in a meaningful way, we created a standout resort brand that matched the barefoot informality resort concept. MAp developed the brand strategy as well as the brand identity, including the corporate identity and graphic design. The resort’s team was equipped with user-friendly and actionable manuals and checklists, as well as a holistic corporate identity guide, to inform the rollout of the Milhaidoo resort brand and bring it to life.   

Sales + Marketing Strategy, Hotel Launch

MAp performed a holistic analysis in order to identity how best to position the resort, and what sales, marketing and social media strategies and channels to utilise in order to achieve maximum impact. We then developed a manual to aid Milhaidoo’s sales and marketing team with planning, executing, monitoring and evaluating all relevant sales and marketing activities, as well as supported them during the launch phase.

Concept Development

MAp first performed an audit to better understand where the existing hotel stood and where MAp could take it together with Manuela and Renato, looking at the region, competitors, buyer personas, and more. We then developed a holistic and sustainable hotel concept rooted in tradition and warm hospitality. The objective was to create an inviting atmosphere with a touch of familiarity, making all feel welcome and at home. Additionally, to protect the valley and its nature, as well as contribute to the local community, by focusing on sustainability. With our sustainable and traditionally-rooted hotel concept in place, we then defined this special hotel’s clear positioning in the market as the perfect place for mountain lovers and adventurers; a place that combines pleasure, nature and sustainability, and outdoor adventures, in the breathtaking Valle Maira.

Sales + Marketing Strategy, Hotel Website Development

MAp performed an audit of Locanda Mistral’s existing sales and marketing channels to uncover new opportunities and opportunities for optimisation. We next defined the hotel’s sales and marketing strategies moving forward, and equipped the team with a sales and marketing manual consisting of user-friendly tools and actionable checklists. Our goal was to ensure all activities communicate the heart behind the hotel, as well as reach the nature- and culinary-lovers and outdoor enthusiasts for whom Locanda Mistral caters.

MAp also oversaw the revamp of the hotel’s website to reflect the new Locanda Mistral concept, developing the design, layout and programming.

We continue to provide ongoing support in the areas of concept implementation, positioning, sales and marketing.

Concept Development

MAp kicked off the project by getting to the heart of the Felderer family and what it was they envisioned for the next stage of their boutique hotel: a place of harmony, balance and conscious being. With that as our compass, we MApped out with them a stylish and innovative hotel concept that invites guests to experience a holiday for body, mind and soul. With that, we positioned the Felderer Boutiquehotel accordingly in the market.

Brand Creation, Brand Design, Brand Activation, Brand Implementation

With style as a cornerstone of the Felderer Boutiquehotel, it was important that we create a stylish boutique hotel brand too; a brand that reflects the character of the hotel and infuses a dose of soul. MAp created a corporate identity to match, focusing on soft colours, elegant fonts and aesthetically-focused brand elements.

Website Development, Sales + Marketing Strategy, Hotel Launch

To bring the boutique hotel brand to life, MAp designed and programmed the new hotel website, weaving in style and soul here too. Furthermore, we supported the Felderer family during the launch phase and implementation of the new boutique hotel concept and brand, by updating the sales and marketing mix, searching for interesting cooperations, defining new hotel sales and communication tools, and more.

Concept Development

First, MAp set out to understand what luxury meant for our clients and next defined what Haritha Villas + SPA stands for: Nature, Architecture, Health & Harmony and Luxury & Caring Service. Using this as our starting point, we co-created a boutique hotel concept centred on sophisticated elegance and redefined luxury – to be reflected in the intricate architecture (by GFAB Architects), chic design and exclusive experiences (think personal butler service). And importantly, we took into account the cultural, historical and culinary aspects of Sri Lanka to ensure the concept delivers the best of what the country has to offer.

Sales + Marketing Strategy, Hotel Launch

MAp translated the concept into the hotel’s sales and marketing activities by providing strategic support and guidance. Additionally, MAp provided ongoing assistance to our clients during the launch phase.

Audits, Trainings

In order to set the hotel up for success, MAp carried out audits and trainings on the newly-conceived concept so as to build understanding and alignment among the team and partners.  

Brand Creation, Brand Activation

Before addressing the hotel itself, it was important that we zoom out and define MAP Projects as a larger hotel brand, getting to the heart of its purpose and other defining characteristics. While emphasising on the available assets (smart and stylish design), we added the emotional storytelling to draw the right people in. We then took it a step further by defining how to activate the newly-defined hotel brand and sustainable storytelling through the visual, verbal and sensory branding.

Concept Development

Next we set our sights on MAP Hotel. While MAP Hotel possessed many strengths as a smart design hotel thanks to Marios’ incredible vision and aesthetic, we discovered and defined the hotel’s guest typologies to determine their expectations and needs, and from there we defined the USPs that delivered the most value. We also positioned the hotel concept in a way that would differentiate it along those guest benefits, key being lifestyle, technology, sustainability and design. The hotel concept was then translated into operations, showing how it can be brought to life.

Sales + Marketing Strategy

When looking at operations, we also had to determine how best to sell and communicate the hotel. Thus we defined the hotel sales and marketing communication channel mix and determined the top priorities moving forward to strengthen MAP Hotel’s sales and marketing performance leading up to its reopening.

Resource Management, Restaurant Consulting

In the time of COVID-19, figuring out smart solutions is part of the game. Therefore, together with our client we tackled important pandemic-related issues, such as where to save resources by defining what activities to handle in-house or to outsource, as well as how to appeal to and bring locals to MAP Hotel’s Scale restaurant.