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Acoustic Branding in the Hospitality Industry
Listen up! This is how to WOW your hotel guests through sound
We hope you’re all ears as we introduce you to the world of acoustic branding. This is the latest instalment of our blog post series dedicated to multisensory branding. In today’s highly competitive hotel market a hotel brand needs to be perceptible with all senses to be clearly differentiable and successfully positioned. In other words, guests need to see, hear, feel, taste and smell your hotel brand.
Sound is powerful. It impacts both our mood and psychological state. The strong effect of sound elements can be demonstrated by a study conducted by Oxford University, which revealed that high-frequency noise enhances the sweetness in foods, while low tones evoke bitter notes. The skillful combination of sound with food and drinks improves the taste of the same. As such it's no surprise then that celebrity chef Heston Blumenthal of The Fat Duck has served an iPod with wave sounds to his famous Sound of the Sea dish.
The pace of background music in restaurants and shops also influences service, length of stay, guest behaviour and visitor flows. The slower the music, the more people buy. The faster the music, the less will be spent. For example, at a dinner with slow background music, the average bill amount was 29 percent higher than with faster music.
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Music and the targeted use of sound elements are great tools to create unforgettable experiences
and long-lasting memories for your guests.
via @weareMApeople
Our five MAdvices: how to strike the right note for your guests:
1 – Make a statement with music: carefully select the music for your hotel and create a sense of place. The basis for this is a clear hotel concept and a brand strategy based on it - after all, the right tone is different for each hotel (and for each target guest). Start using sound to create your distinct brand identity and unique atmosphere/mood, which enhances your guest experience, makes your guests feel comfortable and engaged and ultimately makes them coming back again and again.
2 – Tell stories with sound and wisely choose the background music for bars and restaurants as well as public areas (lobby, elevators, etc.). Especially in public areas it’s about the overall experience for guests that influences if they want to spend time there. For your restaurant or bar/lounge you can, e.g. select music that invites guests to linger. For your spa, healing sounds with recurring sound elements adapted to your house will be the right choice. Therefore each venue needs to be based on a clear concept. Lighting, design and service are integral elements of a space’s atmosphere – and often, it’s music that ties them together.
3 – Invest in professional sound design and tailor your exclusive music selection to the setting of your hotel and thus create a unique brand identity. There are some great professionals out there, which can support you in finding the right tone for your hotel. Check out Music Concierge, a company that specialises in using background music to create unique atmospheres and distinct brand identities for hotels all over the world.
4 – Use sounds for your marketing: Which kind of background music do you use on your website? Do you have your own jingle? Which ring tone do your hotel phones feature? Do you also use "Mozart's Kleine Nachtmusik" for your telephone waiting line or do you already place your guests in a holiday mood at the moment when they call you? Think about all the guest touch points and adjust your music selection accordingly, as such that your guest gets a consistent brand identity of your hotel.
5 – Stop the white noise: The constant, unpleasant background noise of refrigerators, minibars, blender, air conditioning, kitchen sounds, ventilation systems, etc. can have a negative effect on the guest experience. Walk through your hotel with open ears and identify noise emission points and find ways to control them.
“Funny how a melody sounds like a memory.”
Eric Church
Remember, music and the targeted use of sound elements are great tools to create unforgettable experiences and long-lasting memories for your guests. We invite you to use these tools to connect with your guest on a meaningful and deeper level and promise you that it will make a difference to them ;-)
As always, we look forward to hearing from you. Feel free to comment below as well as to share this blog post.
Thank you and all the best for WOW-ing your guests via your distinctive acoustic branding,
Your MA people
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